Privacy Policy

1. About This Policy

This Privacy Policy describes how JackpotRiders Pty Ltd ("JackpotRiders", "we", "our", "us") handles the personal information we collect through our website located at jackpotriders.com (the "Platform"). By accessing or using the Platform, you agree to the collection and use of information in accordance with this Policy.

This Policy does not apply to third-party websites or services that may be linked from our Platform. We encourage you to review the privacy policies of any external sites you visit.

2. What Information We Collect

We collect personal information that is reasonably necessary to operate and improve the JackpotRiders Platform. The types of information we may collect include:

2.1 Information You Provide Directly

• Name and email address when you contact us through our contact form
• Phone number, if voluntarily provided in an enquiry
• The content of any messages you send to us
• Age confirmation (over or under 18) via our age gate — we do not store your date of birth

2.2 Information Collected Automatically

• IP address and approximate geographic location (city/state level)
• Browser type, operating system, and device type
• Pages visited, time spent on the Platform, and referring URL
• Session duration and in-game activity data (game type, session length)
• Cookie identifiers — see our Cookie Policy for full details

2.3 Information We Do Not Collect

JackpotRiders is a free platform with no real money transactions. We do not collect or store:

• Credit card, debit card, or banking information of any kind
• Government-issued identification documents
• Sensitive information as defined by the Privacy Act (e.g. health, racial origin, political views)

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To operate, maintain, and improve the JackpotRiders Platform and its games
• To respond to your enquiries, support requests, or feedback
• To monitor Platform usage for security, performance, and analytics purposes
• To send you platform updates or community news if you have opted in to such communications
• To comply with our legal obligations under Australian law
• To enforce our Terms of Service and community guidelines

We will not use your personal information for any purpose that is incompatible with the purpose for which it was collected without your prior consent.

4. Disclosure of Personal Information

JackpotRiders does not sell, rent, or trade your personal information to third parties. We may share information only in the following limited circumstances:

• Service providers: We engage reputable third-party providers for hosting, analytics, and email delivery. These parties are bound by confidentiality obligations and may only use your information to provide services to us.
• Legal requirements: We may disclose information if required to do so by law, regulation, or a court order, or to protect the rights, property, or safety of JackpotRiders, our users, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity, subject to equivalent privacy protections.

5. Overseas Disclosure

Some of our third-party service providers may be located outside of Australia, including in the United States and the European Union. Where we disclose your personal information to overseas recipients, we take reasonable steps to ensure those recipients handle your information in a way that is consistent with the Australian Privacy Principles. By using our Platform, you consent to this potential overseas disclosure.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on the Platform. For detailed information about the types of cookies we use, their purpose, and how to manage your preferences, please refer to our Cookie Policy.

7. Data Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, use, disclosure, alteration, or destruction. These measures include secure server infrastructure, SSL/TLS encryption for data in transit, and access controls limiting who within our organisation can access personal data.

However, no method of electronic transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. If you become aware of any security breach, please contact us immediately at [email protected].

8. Retention of Personal Information

We retain personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are retained for a period of 24 months. Automatically collected analytics data is retained for 13 months. Upon expiry, data is securely deleted or de-identified.

9. Access, Correction, and Complaints

Under the Privacy Act 1988 (Cth), you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate, outdated, or incomplete personal information
• Lodge a complaint if you believe we have breached the Australian Privacy Principles

To make an access or correction request, or to lodge a privacy complaint, please contact our Privacy Officer:

Privacy Officer
JackpotRiders Pty Ltd
60 Margaret Street, Sydney NSW 2000
Email: [email protected]
Phone: +61 2 8317 4629

We will respond to all privacy requests and complaints within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

10. Children's Privacy

JackpotRiders is strictly intended for adults aged 18 years and over. We do not knowingly collect personal information from persons under the age of 18. If we become aware that we have inadvertently collected personal information from a minor, we will delete that information promptly. If you believe a minor has provided us with personal information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify users via a notice on the Platform. We encourage you to review this Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

JackpotRiders Pty Ltd
60 Margaret Street, Sydney NSW 2000, Australia
Email: [email protected]
Phone: +61 2 8317 4629
Website: jackpotriders.com