Your wellbeing is our top priority. JackpotRiders is a social entertainment platform — no real money is ever involved. But we still take responsible gaming seriously.
JackpotRiders is a free social gaming platform for entertainment only. No real money is wagered, won, or lost. Virtual coins have no monetary value and cannot be exchanged for cash or prizes. This platform is available exclusively to adults aged 18 years and over residing in Australia.
Even though JackpotRiders does not involve real money gambling, we recognise that game-like environments can be engaging in ways that warrant mindfulness. We believe it's our responsibility to help all players maintain a healthy relationship with our platform.
We have built a range of wellbeing tools directly into the JackpotRiders platform, and we maintain open links to Australia's best-in-class support services for anyone who may be concerned about their gaming habits or real-money gambling activity.
Automatic reminders appear after 60 and 90 minutes of play, gently suggesting you take a break, hydrate, and step away from the screen.
View your weekly and monthly play time statistics in your player profile. Awareness of your habits is the first step to healthy gaming.
Any player can choose to take a break from JackpotRiders for 24 hours, 7 days, 30 days, or permanently. Contact us to activate this at any time.
Direct links to Gambling Help Online and the National Debt Helpline are accessible from every page footer and the responsible gaming section of your profile.
Ask yourself honestly:
If you answered yes to any of the above, we encourage you to take a break and reach out to one of the free support services listed below. There is no shame in seeking support — it's the right move.
Free 24/7 counselling for gambling concerns
Crisis support and suicide prevention
Mental health support for all Australians
We'll activate a self-exclusion from JackpotRiders within one hour of your request — no questions asked.
Request a Break from Gaming